Albert Simon V. Mulles Resume'


Trudging towards a career that would be commensurate with my qualifications and gear me beyond what is expected in the fulfillment of my daily work in line with my personal philosophy of productivity, efficiency and a possitive disposition. In line with this, to be able to serve as a role model in reaching out to others core values in life as a diligent duty of professionalism and responsibility.

Summary of qualifications

  • Academically qualified to work in a corporate environment to render professional service and provide excellent customer satisfaction.
  • Excellent English oral and written communication skills. Can discuss with clarity and establish strong rapport with customers, clients and newly encountered acquaintances.
  • Can establish strong reason applying sound judgment and analytical skills in any situations.
  • Able to multi-task objectives given within a timeframe and deliver qualitative results before the deadline.
  • Adept in computer functions and usage like MS Office, Internet and other applications.

Work experience/Additional degree attained

  • HSBC (Hong Kong & Shanghai Banking Corporation Limited) (05/2006 - 12/2006)
    Executive Processor, (US Care, HSBC Data Processing Inc)
    • Assist, resolve and give immediate solutions to customer inbound calls in a financial and banking institution involving payment transfers, account inquiry, credit card activation, multi-tasking on receiving payments and balance transfers, account consolidation, giving financial advice, solving fraud and suspicious transactions, and maintaining a high level of quality customer contact with satisfying to excellent results.
    • Initiate inbound selling (financial insurance, mortgage and refinancing) as a form of guiding customer needs based on call types and bring them to a buying decision or consideration where they see the need for the product and its benefits.
    • Ensure total client satisfaction by properly servicing their issues and concerns in line with company procedures and policies.
  • JABEZ International Education Center Inc. (11/2006 - 12/2007)
    • Basically teach English integrated with values education to foreigners; giving them the opportunity to grow and make progress on their daily performance on the subjects given.
    • Navigate through the methods of teaching by being detailed in areas of growth and improvement and applying techniques that could provide with satisfying to excellent results based on the performance of the students.
    • Having the passion to involve fun with work and integrating these values in my core philosophy in the way that I deal with foreign clients thus making their participation achieve positive and excellent reviews.
  • TESOL-certified Educator/English Teacher
    • Man-to-man tutorial on self-development and language building skills to foreign and international clients.

Academic attainment

2007 Special Course TESOL Post-graduate degree  
  ECI-TESOL Creative Communication Trainings, Inc.  
  Executive Building Center, Makati Ave. cor Gil Puyat Ave. Makati City
October-November S.Y 2007
2002-2006 University of San Agustin-San Agustin College Seminary  
  Proj. 6 Visayas Ave., Diliman Quezon City  
  Bachelor of Arts Major In Philosophy  
  Magna cum Laude. March S. Y. 2006  
  Thesis: Karl Marx and His Vision of the Ideal Society
Consistent Dean's Lister S.Y. 2002-2006
Awards: Best In Extemporaneous Speech (Intraschool Event)
1st Place Acoustic Composition awarded two consecutive times S.Y. 2005-2006; 2005-2006 (Interschool Event)
1998-2002 Sacred Heart Seminary
Palo, Leyte
  Salutatorian. March S.Y. 2002
Consistent 2nd Honor Awardee S.Y. 1998-2002
Best In Oration/Declamation S.Y.1999-2000

Certificates awarded/Seminars attended

  • Leadership Training Seminar (Sacred Heart Seminary, Palo Leyte, Summer 2001)
  • Counselor-Facilitator Training Seminar (San Agustin Seminary, Summer 2003)
  • Culture Relationship Enhancement Training (HSBC, August to October 2006)
  • Customer Care Process Training (HSBC, August to October 2006)
  • Interactive Skills Training (HSBC, Makati City October to November 2006)
  • Training in Teaching Skills (JABEZ Intl. Education Center, November 2006)
  • TESOL Certified post-graduate degree (ECI-TESOL, November 2007)

Extra curricular activities

  • 2005-2006 Class President
    Initiated various outreaching projects that dealt with human relationships, team organization and handling collaborative efforts in keeping class organization effective and efficient.
  • 2004-2005 Chairman, Seminary College Music Committee
    Initiated new programs underlining various aspects of learning music. Assigned to multi-task at different seminary events and cooperate with other committees to make possible successful projects.

References (other references available upon request)

Rev. Fr. Jose Rene Delariarte, OSA
San Agustin Center of Studies
Proj. 6 Visayas Ave., Fisheries St.
Diliman, Quezon City
[email protected]

Ms. Anna Aqui
Seminary Guidance Counselor
San Agustin Center of Studies
Proj. 6 Visayas Ave., Fisheries St.
Diliman, Quezon City

Ms. Catherine Hyun
General Manager
JABEZ International Education Center
4/F SJG Center, Rockwell Drive, Makati City



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